The overall purpose of this role is to organize and lead the sustainable and profitable execution of ANT Inbound Operations. Based in Nairobi and reporting to the General Manager, the successful candidate will have the following key responsibilities:
Key Responsibilities
Team Management and Development:
- Lead the assigned operations team.
- Manage the teams responsible for the operations as assigned.
- Build the operational organization, the expertise, the means, and ensure the standard operations process are in place to deliver the desired services.
Operational Execution and Coordination:
- Plan the efficient delivery of operational input to the clearance and handling of all orders for assigned customers.
- Coordinate the actions of the various ANT operators in order to achieve efficient delivery of assigned shipments.
- Coordinate service delivery from approved suppliers.
- Logistics planning and tracking of all shipments.
- Alignment of the logistics planning in line with customers for all goods planned to arrive, under clearance, at the yards and bonded warehouses.
Quality, Compliance, and Documentation:
- Monitor the quality of service provided to the Clients (internal and external) and take appropriate action to achieve the service and report accurately on a daily, weekly, and monthly basis.
- File management.
- Ensure accurate and timely documentation of all ANT customer files physically and in all approved systems.
- Ensure complete documentation of all ANT files and archiving as per set regulations for physical files as well as in EDOC.
- Ensure all files are handled with utmost confidentiality and compliance with statutory requirements and Company policies.
Financial and Customer Support:
- Follow up and close out on customer queries.
- Support credit control initiatives.
- Invoice Processing / Cost Control:
- Receive invoices (i.e., port, ex-warehouse, warehouse, accessory and transport invoices including ANT invoices).
- Verify and process invoices for approval based on the tariff cards or LPO in case of accessories with supporting documents.
- Review and validate service invoices.
Required Profile
Candidates must possess:
- Business Degree.
- Diploma in Clearing & Forwarding.
- Three (3) years' experience in a busy Logistics firm.
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