AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.
The overall purpose of this Manager-Inbound Operations role is to organize and lead the sustainable and profitable execution of ANT Inbound Operations. Based in Nairobi and reporting directly to the General Manager, the successful candidate will have key responsibilities across leadership, planning, coordination, and administrative oversight.
Key Responsibilities
- Lead the assigned operations team.
- Manage the teams responsible for the operations as assigned.
- Build the operational organization, the expertise, the means, and ensure the standard operations processes are in place to deliver the desired services.
- Plan the efficient delivery of operational input required for the clearance and handling of all orders for assigned customers.
- Coordinate the actions of the various ANT operators to achieve efficient delivery of assigned shipments.
- Monitor the quality of service provided to internal and external clients, taking appropriate action to achieve service standards and reporting accurately on a daily, weekly, and monthly basis.
- Coordinate service delivery from approved suppliers.
- File Management:
- Ensure accurate and timely documentation of all ANT customer files physically and in all approved systems.
- Ensure complete documentation of all ANT files and archiving as per set regulations for physical files as well as in EDOC.
- Follow up and close out on customer queries.
- Ensure all files are handled with utmost confidentiality and compliance with statutory requirements and Company policies.
- Support credit control initiatives.
- Invoice Processing / Cost Control:
- Receive invoices (i.e., port, ex-warehouse, warehouse, accessory, and transport invoices, including ANT invoices).
- Verify and process invoices for approval based on the tariff cards or LPO in case of accessories with supporting documents.
- Review and validate service invoices.
- Logistics Planning and Tracking:
- Align logistics planning with customers for all goods planned to arrive, currently under clearance, or situated at the yards and bonded warehouses.
Profile and Qualifications
Candidates must meet the following requirements:
- Business Degree.
- Diploma in Clearing & Forwarding.
- Three (3) years' experience in a busy Logistics firm.
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