Manager, Clinical Services

Role Overview

The Manager, Clinical Services is responsible for patient care and managing clinical teams as per the organizational structure at Strathmore University Medical Centre.

Clinical Responsibilities

• Provide high-quality, patient-centred medical care to patients attending the university medical centre.
• Assess, diagnose, treat, and manage acute and chronic medical conditions.
• Review and manage complex clinical cases and provide specialist guidance where required.
• Ensure continuity of care through appropriate referrals, follow-up, and coordination with other healthcare providers.
• Promote patient safety and adherence to evidence-based clinical practice.
• Ensure compliance with clinical guidelines, professional standards, and regulatory requirements.
• Monitor the quality of clinical services and implement quality improvement initiatives.
• Lead clinical audits and review patient outcomes to improve service delivery.

Non-Clinical Responsibilities (Administrative)

• Lead and supervise the clinical team, ensuring effective and efficient delivery of healthcare services.
• Allocate clinical duties and coordinate daily operations within the medical centre.
• Conduct performance reviews and provide constructive feedback.
• Provide clinical guidance and support to doctors, nurses, and other healthcare professionals.

Operational Responsibilities

• Feedback to client, approve clinical procedures, recommend drugs, make and implement standard operating procedures for clinical processes.
• Foster teamwork, professionalism, and a culture of continuous improvement.
• Promote adherence to ethical and professional standards.
• Investigate and manage clinical incidents and patient complaints.

Minimum Academic Qualifications

• Bachelor’s degree in Medicine from a recognized institution.
• Registered medical practitioner with the Kenya Medical Practitioners Board eligible for consultant status.
• Up-to-date personal indemnity cover and professional license.
• Up-to-date BLS and ACLS Certification.

Experience

• At least 6 years of Hospital experience.
• At least 3 years of managerial experience.

Competencies & Skills

• Able to respond to demanding and complicated patient situations.
• Effective communication with other doctors as well as patients.
• Maintain concise, timely, and accurate confidential records of patients.
• Able to prioritize patients according to their clinical needs.
• Good time management skills to balance clinical and other duties.
• Able to work under pressure.
• Ability to solve difficult problems and challenge decisions constructively.
• Strong decision-making and practical skills.