This Learning & Development Coordinator role is essential for overseeing and administering the Hotel's training and development initiatives. The main purpose is to conduct regular needs analysis, design and implement effective training programs, and ensure the proper administration of the training department, thereby equipping the workforce with necessary skills for high-standard professional service.
Job Responsibilities
- Conduct a minimum of one training needs analysis per year, identifying all the training required for the Hotel.
- Design, implement, and evaluate training and development programs as identified by the Training Needs Analysis.
- Ensure proper administration of the Training Department.
- Prepare all necessary materials prior to the start of any training.
- Compile all monthly reports and submit them to the People & Culture Manager.
- Set up the training room well in advance before the training starts.
- Coordinate and monitor training programs as per the instruction of the People & Culture Manager.
- Conduct regular audits, evaluate performance, and provide constructive feedback to Departmental Trainers.
- Keep up-to-date training records.
- Compile and monitor the Trainee Programs.
- Maintain close contacts with local colleges, hotel schools, and universities.
- Actively participate in Career Fairs.
- Carry out any other reasonable duties as assigned by the Learning & Development Manager.
- Maintain a high standard of personal appearance and hygiene, adhering to the hotel and department appearance standards.
- Provide a friendly, courteous, and professional service at all times.
- Maintain good working relationships with colleagues and all other departments.
- Respond to any changes in the department as dictated by the needs of the hotel.
Qualifications and Skills
Education and Experience:
- Bachelor's degree in Human Resources, Education, Organisational Development, or a related field (or equivalent experience).
- Minimum 1 year of experience in training coordination or learning and development.
- Prior experience with LMS administration.
- Previous experience in training coordination.
- Familiarity with hospitality industry standards and best practices.
Required Skills and Attributes:
- Demonstrates self-confidence, personable, and refined demeanor.
- High degree of professionalism with an understanding of hotel operations and business acumen.
- Excellent reading, writing, and oral proficiency in English.
- Strong working knowledge of digital tools, specifically MS Office.
- Strong interpersonal and training skills.
- Excellent communication and customer contact skills.
- Results and service oriented with a keen eye for detail.
- Ability to multi-task and work well in stressful and high-pressure situations.
- Strong presentation, facilitation, and communication abilities.
- Analytical mindset with the ability to assess training effectiveness.
- A proactive, team-oriented approach with a passion for employee development.
- Experience with e-learning platforms and content creation tools.
- Knowledge of adult learning principles and instructional design methodologies.
- Ability to create engaging and interactive training materials.
- Experience in measuring and evaluating training effectiveness.
- Strong project management skills.
- Proficiency in data analysis and reporting.
