Key Account Manager

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions. This role is based in Nairobi, Kenya, and requires a dedicated professional to manage strategic client accounts.

Mission Description (Key Responsibilities)

The Key Account Manager will be responsible for the following core duties:

• Analyze and profile client accounts based on performance, value, and potential, and generate periodic reports.
• Determine the crucial needs of key clients and ensure they receive first-class customer care and service.
• Develop a strategy for managing key accounts and ensure its effective implementation.
• Conduct regular customer satisfaction surveys and implement necessary improvements for key accounts.
• Develop pricing structures for key clients.
• Resolve disputes and maintain robust client relationships to promote client retention.
• Conduct periodic account reviews.
• Analyze and adapt new strategies to react to changing business trends.
• Conduct client visits based on target prospects.
• Generate weekly sales reports and submit them to management.
• Support the team in conceptualizing and providing tailored solutions.
• Manage client relationships (Internal and External).

Profile and Qualifications

Candidates must meet the following mandatory requirements:

• Bachelor's degree in Sales and Marketing.
• A minimum of 5 years of relevant professional experience specifically within the Logistics Industry.