About the Role
The IT Specialist will be the primary owner of day-to-day IT operations for EIDU globally. This role ensures that staff have reliable, secure, and well-supported technology to do their jobs. This includes resolving tech support issues, safeguarding company data and devices, and managing who has access to what across our systems. This is a hands-on role suited to someone who is equally comfortable fixing a laptop issue and thinking through a security or access control problem. This role reports to the Director of People.
Key Responsibilities
IT Support & Helpdesk
- Serve as the first point of contact for IT issues raised by staff, providing timely troubleshooting for hardware, software, and connectivity problems.
- Set up and configure laptops, mobile devices, and peripherals for new hires, and support device handover and return for leavers.
- Maintain an accurate inventory of IT equipment and licenses and coordinate repairs, replacements, and vendor support when needed.
- Document common issues and fixes to build out a simple internal knowledge base for staff self-service.
Systems, Access & Tools Administration
- Provision and deprovision user accounts and access across cloud systems (Google Workspace, Microsoft 365, Slack, etc.) as staff join, change roles, or leave.
- Maintain membership in Google Groups, distribution lists, and shared mailboxes so they stay accurate as the team changes.
- Manage access permissions to shared drives and folders in line with role and need-to-know, working with the global team to flag anomalies.
- Own EIDU's SaaS and software tool stack — track subscriptions and licenses, manage renewals, and evaluate new tools or retire unused ones.
- Track IT-related vendor contracts and costs, flagging budget or renewal issues to management.
Antivirus & Basic Cybersecurity
- Deploy, monitor, and maintain antivirus/endpoint protection software across all company devices.
- Monitor for and respond to basic security alerts, escalating more complex incidents to external IT/security partners as needed.
- Run regular security hygiene checks (software updates, patching, password policy compliance) and flag gaps to management.
- Deliver simple, practical security awareness guidance to staff (e.g., phishing recognition, safe browsing, password practices).
Data Management
- Support good data hygiene practices across the office, including file organisation, storage limits, and secure handling of sensitive information.
- Work with the global People team to ensure data practices align with EIDU-wide and country-specific data protection standards.
General IT Operations
- Act as the local liaison with external IT vendors, internet service providers, and any global engineering colleagues.
- Support IT needs for office moves, new equipment rollouts, and any events or training.
- Recommend improvements to IT policies, tools, or processes as the team grows.
Requirements & Qualifications
- Minimum of 5 years’ experience in an IT support, systems administration, or IT operations role.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Strong experience supporting both Windows and macOS environments.
- Proven experience working in a Tier 2 or equivalent technical support environment.
- Proven experience with antivirus/endpoint protection tools and basic cybersecurity practices.
- Proven experience administering Microsoft 365 and/or Google Workspace.
- Experience supporting a distributed, remote or multi-country organisation.
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and routing.
- Experience with endpoint protection/EDR and basic cyber security operations.
- Experience with user administration, identity management, MFA, and access controls.
- Experience with IT asset management and SaaS administration.
Attributes & Desired Skills
- Desire to use skills for positive social change.
- Excellent communication skills (oral and written) with ability to convey technical info to non-technical audiences.
- High level of trustworthiness and discretion.
- Great interpersonal skills to collaborate across diverse backgrounds.
- Ability to work in a fast-paced start-up environment.
- Relevant IT certifications (e.g., CompTIA A+/Network+/Security+, Google IT Support, Microsoft 365 Certified) are a plus.
- Basic scripting or automation skills for routine IT tasks.
What We Offer
- A supportive, international team based in Kenya, Nigeria, and Germany, united by a mission and commitment to learning.
- A healthy work-life balance with flexible hours, an async-friendly culture that respects personal time and autonomy, and a hybrid setup.
- An open environment where feedback is welcomed promoting mutual growth.
How to Apply
Interested and qualified candidates should apply online by visiting EIDU on Personio.
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