The IT Operations Engineer plays a contributing role in maintaining the reliability, security, and efficiency of Remote’s IT infrastructure and services. The responsibilities of the IT Operations Engineer are essential in supporting the operational functions of the IT department, particularly in a global, remote work environment.
Key Responsibilities
- Serve as the initial point of contact for all IT-related requests and inquiries from Remoters (employees).
- Provide assistance for any application challenges users may be facing.
- Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays, and peripherals.
- Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions.
- Observe and contribute to the development of current IT processes and policies.
- Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects.
- Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers.
Required Qualifications and Experience
Candidates must demonstrate the following attributes and experience:
- Education: BA/BSc/HND qualification.
- Technical Support: Experience in providing technical support with a strong understanding of the macOS environment.
- Identity Management: Experience in managing user accounts and access with SaaS applications like Okta and Google Workspace.
- Problem-Solving: Excellent problem-solving skills and the ability to efficiently and creatively find solutions to problems, utilizing available resources effectively.
- Work Ethic: Ability to thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity. Excited to learn how and why things work, and approach every problem from first principles.
- Communication: Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.
- Remote Work: Experience in remote work environments is highly valued.
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