IT Applications Support Officer

We are looking for professionals ready to take their IT career to the next level by joining our IT team.

Key Responsibilities (Inferred)

• Provide first and second-level technical support for all operational applications, including the Core Banking System (CBS) and integrated digital channels.
• Manage and resolve application incidents, service requests, and problems efficiently according to agreed Service Level Agreements (SLAs).
• Conduct root cause analysis for recurring issues and implement permanent fixes or workarounds.
• Perform daily system health checks, routine maintenance, and monitoring to ensure high availability and performance of critical applications.
• Assist in the deployment of new application versions, patches, and configurations.
• Collaborate effectively with vendors and internal development teams to escalate complex issues and manage resolution workflows.
• Maintain comprehensive documentation related to application architecture, support procedures, and troubleshooting guides.
• Ensure application security and compliance with internal policies and relevant regulatory requirements.
• Provide training and guidance to end-users on application functionalities to maximize efficient usage.

Qualifications

• BA/BSc/HND qualification in a relevant technical field (e.g., Computer Science, Information Technology).
• Must be a passionate and innovative professional.