Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
This role focuses on International Operations for the Peer-to-Peer (P2P) platform within the African market.
Responsibilities
- Monitor daily P2P platform performance across Africa, including liquidity, order success rates, disputes, and user behavior.
- Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
- Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.
- Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.
- Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across African markets.
- Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.
- Ensure balanced liquidity across key fiat pairs and payment channels for multiple African countries.
- Build dashboards, reports, and performance metrics to track African P2P market conditions and internal KPIs.
- Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns.
- Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions.
- Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout.
- Partner with marketing and community teams on regional campaigns, payment method expansion, and user education.
- Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.
- Oversee, manage, and grow local merchant community groups (Telegram, WhatsApp, Binance Chat, etc.) to maintain a healthy, active, and engaged ecosystem of P2P merchants.
- Serve as the primary liaison between Binance and the merchant community—addressing inquiries, clarifying policies, and ensuring accurate information flow.
- Drive merchant engagement initiatives, including announcements, education content, product updates, best-practice sharing, and periodic Q&A sessions.
- Monitor group sentiment, feedback, and market trends to surface meaningful insights for internal teams (Product, Risk, Compliance, CS).
Requirements
- Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field (BA/BSc/HND qualification).
- 5+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms.
- Strong understanding of Africa’s crypto landscape, including major markets, regulations and user behaviors.
- Analytical mindset with proficiency in Excel, SQL, or data visualization tools.
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
- Experience working in a remote, multicultural environment.
