Inside Sales Executive

AGL (Africa Global Logistics), a key multimodal logistics operator in Africa and part of the MSC family, is seeking an Inside Sales Executive in Nairobi. With 23,000 employees across 50 countries, AGL connects Africa to the rest of the world, providing comprehensive port, ocean, logistics, and railway solutions.

The Inside Sales Executive will be responsible for driving sales growth through internal sales activities, managing leads, maintaining customer relationships, and achieving set sales targets within the logistics industry. This role involves extensive communication via calls and emails, CRM management, documentation, and coordination of commercial efforts.

Mission Description (Responsibilities and Duties)

• Processing and documentation of tenders to be approved.
• Processing of commercial reports on weekly bases.
• Occasionally following up on client shipment status and advising them accordingly.
• Organizing commercial meetings and taking minutes on weekly bases.
• Handle inquiries and follow up with potential customers through calls, emails, and CRM updates.
• Conduct calls to generate leads and qualify prospects.
• Understand customer requirements and recommend relevant services.
• Create and deliver sales presentations and product demos (if applicable).
• Maintain a strong pipeline of leads through CRM management and documentation.
• Achieve monthly and quarterly sales targets for leads, conversions, and revenue.
• Collaborate with marketing to support campaigns, webinars, and lead-generation activities.
• Build and maintain long-term customer relationships to enhance repeat business.
• Provide timely follow-ups, quotations, pricing, and commercial proposals.
• Share regular sales reports and forecasts with management.

Profile (Qualifications and Experience)

• Bachelor's degree in marketing, Administration or related field.
• Experience with CRM Tools.
• 3 years experience in inside sales and Logistics Industry.