Adept Systems, a Kenyan company established in 1994, specializes in management consultancy services, particularly in human resources. This specific role, the In-house Sales & Marketing Representative, involves driving the sales of cable products and services through direct customer engagement, lead generation, and executing comprehensive marketing campaigns. The representative will be a key contact point for customers, ensuring smooth sales operations and timely delivery of services, while actively contributing to the company's market presence.
Key Responsibilities
Customer Interaction & Sales Support:
- Handle inbound inquiries from customers regarding cable products and services.
- Provide detailed product information, pricing, and technical specifications.
- Assist walk-in clients at the showroom or office.
Sales Activities:
- Generate leads through cold calling, referrals, and follow-ups.
- Prepare and deliver sales quotations and proposals.
- Negotiate terms and close sales to meet or exceed monthly targets.
Account Management:
- Maintain relationships with existing clients to encourage repeat business.
- Track customer orders and ensure timely delivery.
- Resolve customer complaints and provide after-sales support.
Reporting & Coordination:
- Maintain accurate records of sales activities in CRM systems.
- Collaborate with logistics and technical teams to ensure smooth service delivery.
- Prepare weekly and monthly sales reports for management.
Marketing & Promotion:
- Distribute & keep track of marketing materials such as posters, brochures, flyers, and catalogues.
- Update website content – ensuring clear presentation of products, news, and campaigns.
- Create digital campaigns and visuals for platforms like LinkedIn, Facebook, email newsletters and social media graphs.
- Support organization of trade fairs, factory open days, and customer engagement events.
- Liaise with production and quality departments to ensure marketing content reflects actual specifications and standards.
Academic and Professional Qualifications
- Bachelor's degree or Diploma in Business, Marketing, Electrical Engineering, or a related field.
- Minimum of 3 years of experience in sales or customer service, preferably in the cable, telecom, or electrical industry.
- Strong knowledge of cable products (electrical cables like Domestic, Industrial copper armoured and non-armoured, Flexible cables, Aluminium Cables, Solar Cables, etc.).
- Excellent communication and negotiation skills.
- Ability to work independently and as part of a team.
- Proficiency in MS Office and CRM software.
- Experience with graphic design will be an added advantage.
