Community Services and DevelopmentFull-TimeMid-level(3-5 yrs)
Job Description
About the Role
World Vision is an international Christian relief, development, and advocacy organization working in almost 100 countries worldwide. The Humanitarian Accountability Officer will lead the design, implementation, and monitoring of Accountability to Affected Populations (AAP) strategies. This role ensures that humanitarian interventions are transparent, inclusive, and responsive to the needs of the communities served, aligning with international standards such as the Core Humanitarian Standard (CHS) and UNOCHA requirements.
Key Responsibilities
Accountability to Affected Populations (AAP)
Lead the design, implementation, and monitoring of AAP strategies in line with the IASC AAP Framework, Core Humanitarian Standard (CHS), and UNOCHA funding and due-diligence requirements.
Ensure communities are informed of their rights, entitlements, selection criteria, and complaint channels.
Promote meaningful participation of affected populations, including women, youth, persons with disabilities, and marginalized groups.
Ensure do-no-harm and conflict-sensitive approaches in community engagement.
Complaints and Feedback Mechanisms (CFMs)
Establish and oversee safe, accessible, confidential, and functional CFMs (hotlines, help desks, suggestion boxes, digital platforms).
Develop and implement Standard Operating Procedures (SOPs) for feedback and complaints handling.
Ensure sensitive complaints (e.g., SEA/SH, protection issues) are handled in line with safeguarding protocols.
Track trends in feedback and complaints and ensure timely response and corrective action.
Community Engagement and Communication
Coordinate two-way communication with affected populations.
Support teams to develop community-friendly information materials in local languages and simplified formats.
Facilitate community consultations to inform programme design and adaptation.
Monitoring, Learning, and Adaptation
Integrate accountability indicators into MEAL frameworks.
Analyse feedback data to identify programmatic gaps, risks, and community priorities.
Support real-time programme adaptation based on community input.
Take the lead in the design and implementation of an Accountability & Learning plan.
Review and update log frames, M&E Plans, Project indicators, and detailed implementation plans.
Systematically collect and track the timeliness of responses and referrals.
Produce regular monthly accountability reports summarizing feedback trends and actions taken.
Project Integration and Training
Conduct training and coaching for programme and field staff on AAP principles, CFMs, and protection mainstreaming.
Support partners or consortiums to comply with UNOCHA accountability standards.
Provide technical support in carrying out baseline assessments, midterm reviews, and end-of-program evaluations.
Ensure timely submission of project reports as per donor requirements (e.g., WFP, UNICEF, USAID, EU).
Store collected data securely as per data protection protocols.
Requirements and Qualifications
Education
Bachelor’s degree in Monitoring & Evaluation, Statistics, Economics, Development Studies, Social Sciences, or a related discipline from a recognized university.
Experience
Minimum 3–5 years of relevant experience in Monitoring, Evaluation, Accountability and Learning (MEAL) or related roles in development or humanitarian settings.
Demonstrated experience in designing and implementing Accountability systems, tools, and frameworks.
Experience in conducting field monitoring, evaluations, assessments, and surveys.
Proven experience in data quality assurance and performance monitoring.
Experience working with NGOs, UN agencies, or donor-funded projects is highly desirable.
Skills and Knowledge
Strong knowledge of MEAL systems, results-based management, and logframe design.
Proficiency in quantitative and qualitative data collection, analysis, and reporting.
Advanced skills in data management tools (e.g., Excel, SPSS, STATA, Power BI).
Experience with digital data collection tools (e.g., KoboToolbox, ODK, LMMS/ITS).
Knowledge of humanitarian standards (UNOCHA, Sphere, OECD-DAC) and safeguarding principles (including PSEA).
Knowledge of the Kenya Data Protection Act (2019).
Strong understanding of gender equality, protection, disability inclusion, and climate resilience.
How to Apply
Interested and qualified candidates should apply online via the World Vision Workday portal. Ensure you complete your profile and submit all necessary documentation as per the requirements.
