CSM is a regional leader in helping organizations solve their most pressing strategy execution challenges. We provide our clients with an integrated set of services—strategy and technology consulting, education, training, and certification—that deliver tangible results and enduring internal capabilities.
Role Overview
The HR & Administration Assistant supports both the People & Culture function and day-to-day administrative operations. The role ensures accuracy in HR processes, smooth office management, compliance with internal policies and labour laws, and effective coordination across teams. This is a key support role requiring discretion, initiative, and strong communication skills.
Duties and Responsibilities
People Operations (HR Support)
- Support recruitment processes including job posting, candidate shortlisting, interview scheduling, and communication.
- Coordinate new hire onboarding (accounts setup, workspace preparation, orientation schedule).
- Maintain accurate and updated digital HR files and employee records.
- Track attendance, leave balances, and staff movement.
- Prepare monthly inputs for payroll processing (leave, overtime, deductions, benefits).
- Assist in implementing HR policies, culture initiatives, and company values.
- Support execution of staff welfare initiatives (celebrations, wellness sessions, team activities).
- Draft HR correspondence such as contracts, offer letters, NDAs, warning letters, and exit documents.
- Handle day-to-day employee queries confidentially and escalate where appropriate.
- Promote a positive, inclusive, and supportive workplace culture.
Office & Administration Support
- Manage office supplies, stationery, utilities, and ensure optimal workspace functionality.
- Coordinate internal meetings, calendars, room bookings, and company-wide events.
- Support logistics for staff travel, accommodation, reimbursements, and transport coordination.
- Maintain vendor relationships and ensure timely invoice processing and reconciliations.
- Manage petty cash, receipts collection, and basic finance administrative support.
- Coordinate IT support requests and track office equipment/assets.
- Maintain digital-first filing and documentation systems.
- Support resolution of office facility issues (power, internet, repairs, service providers).
Compliance, Documentation & Record Keeping
- Ensure HR processes align with Kenya Labour Laws and statutory requirements.
- Support submission tracking for NSSF, NHIF/SHIF, PAYE, and other statutory documents in coordination with Finance.
- Maintain up-to-date HR templates, forms, and checklists.
- Ensure confidentiality, data protection, and secure handling of employee information.
Ideal Candidate Profile and Qualifications
Education and Experience:
- Diploma or Bachelor's degree in Human Resource Management, Business Administration, or related field.
- 1–3 years’ experience in HR, People Operations, Office Administration, or related roles.
Knowledge and Skills:
- Knowledge of HR processes, labour laws, and basic payroll procedures.
- Strong digital literacy — Google Workspace, Microsoft Office, Zoom, Slack, or project management tools (Notion/Trello/ClickUp).
- Ability to multitask and work effectively in a fast-paced, dynamic environment.
- Strong interpersonal skills, with a positive attitude and service orientation.
