The role of the Housekeeping Attendant, based at a leading hotel in Konza, involves maintaining professional housekeeping standards across guest rooms and public areas, ensuring a positive guest experience. This position requires an experienced, dynamic, and flexible individual.
Core Duties and Responsibilities
- Oversee housekeeping operations.
- Ensure cleanliness in guestrooms, public areas, front department, etc.
- Engage and train junior staff to deliver exceptional guest experiences.
- Manage the daily operations of the housekeeping department, including scheduling team members, assigning tasks, and ensuring adequate coverage.
- Oversee inventory management, including ordering and replenishing cleaning supplies, linens, and equipment.
- Coordinate with other departments, such as Front Desk and Maintenance, to address guest requests and maintenance issues promptly.
- Ensure that all guest rooms and public areas are cleaned and maintained to the highest standards of quality and presentation.
- Ensure that all housekeeping team members adhere to safety and sanitation regulations, including proper handling and storage of cleaning chemicals.
- Monitor and control departmental expenses to ensure adherence to budgetary guidelines.
- Handle guest complaints and ensure follow-through.
- Manage departmental expenditure and maintain hotel profitability.
- Implement safety standards and special cleaning schedules.
- Any other duties assigned.
Job Specifications and Qualifications
- Education: Diploma in Hospitality Management or related field.
- Experience: At least Two (2) years’ experience, preferably as a Housekeeper in the hospitality sector.
Key Competencies
- Strong leadership skills.
- Great communication skills.
- High organizational skills.
- Excellent attention to detail.
- Excellent problem solving skills.
- High Integrity.
