Head of Housekeeping

Core Duties and Responsibilities

• Oversee daily housekeeping operations to maintain required cleanliness standards in rooms and public areas.
• Assign tasks and prepare duty rosters for the housekeeping team.
• Conduct inspections of guest rooms and common areas, and report any maintenance concerns.
• Respond to guest requests and handle housekeeping-related complaints promptly and courteously.
• Participate in the recruitment, training, and supervision of housekeeping staff, including room attendants and laundry personnel.
• Monitor stock levels of cleaning supplies, linen, and guest amenities, and place orders when necessary.
• Work closely with the front office and maintenance departments to ensure efficient room turnover.
• Ensure all staff adhere to established health, safety, and hygiene standards.
• Oversee proper use and maintenance of housekeeping equipment.
• Take part in audits, inspections, and quality assurance processes to ensure compliance with brand and regulatory standards.
• Maintain accurate documentation such as room status reports and lost-and-found records.
• Carry out any other duties as assigned by management.

Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 2 - 3 years’ housekeeping experience within the hospitality industry.
• Any other relevant professional certification is an added advantage.

Key Competencies

• Strong leadership and supervisory skills
• High attention to detail
• Good organizational ability
• Effective communication and interpersonal skills
• Problem-solving capability
• Strong time management skills
• High level of integrity and professionalism

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.