Head of Client Relationships

The role of Head of Client Relationships involves developing and implementing a firm-wide client relationship strategy aligned with business objectives. The successful candidate will be responsible for building and nurturing long-term relationships with key clients and stakeholders, while driving new business opportunities and expanding service offerings.

Key Responsibilities

• Develop and implement a firm-wide client relationship strategy aligned with business objectives.
• Build and nurture long-term relationships with key clients and stakeholders.
• Collaborate with partners to identify new business opportunities and expand service offerings.
• Oversee and support the Business Development team in delivering pitches, proposals, tenders, and other client-facing initiatives.
• Provide coaching and guidance to partners and senior staff on client engagement, retention, and growth strategies.
• Monitor client satisfaction, gather feedback, and implement initiatives to enhance client experience.
• Track market trends and competitor activity to inform client strategy and positioning.
• Lead and mentor a high-performing team to ensure effective execution of client strategies.
• Report on client relationship performance, key accounts, and business development metrics to the Executive Committee.

Required Qualifications, Skills and Experience

Successful candidates should possess:

• A BA/BSc/HND qualification.
• Extensive experience in professional services, preferably within a legal or consulting environment.
• Proven track record in client relationship management, business development, and strategic account management.
• Strong leadership skills with experience managing and mentoring a team.
• Excellent interpersonal, communication, negotiation, and influencing skills.
• Ability to work closely with senior partners and other stakeholders to achieve strategic objectives.
• Understanding of the Kenyan legal market, regulatory environment, and client expectations is highly desirable.
• Analytical and strategic thinking ability to translate insights into actionable strategies.