Job Overview
KCB Bank Kenya is seeking a highly qualified and experienced individual to fill the position of Head, Custody Services. The successful candidate will be responsible for developing and executing the business strategy to achieve the unit’s targets and profitability, while ensuring seamless customer service and maintaining high operational standards. This role involves establishing strong relationships with key stakeholders, managing compliance and risk, and leading a high-performing team.
Key Responsibilities
- Strategy & Profitability: Develop and execute the business strategy to achieve the unit’s targets and profitability.
- Customer Service: Ensure delivery of seamless customer service through maintenance of high service standards.
- Relationship Management: Manage and strengthen Relationship Management and partnerships for the Custody Services business with customers, fund managers, brokers, regulators, administrators, and stakeholders.
- Compliance & Risk: Enforce robust risk excellence and compliance requirements including regulatory, audit, and internal controls.
- Growth & Retention: Drive growth of market share, while retaining existing client base.
- Leadership: Lead, direct, and develop a highly performing and motivated team.
- Financial Control: Oversee budget control and effective cost management.
- Regulation Adherence: Ensure compliance with RBA, CMA, CBK, and CDSC regulations with respect to provision of Custody Services.
- Facility Agency: Develop and lead KCB’s Facility agency business with respect to loan syndications, bond issues, and other similar or related capital markets transactions in line with international industry standards.
Daily Responsibilities
- Oversee adherence to high operational standards and procedures.
- Ensure all regulatory returns are accurately compiled and submitted within the stipulated timelines.
- Ensure investment transactions are processed within the market timelines and SLAs.
- Oversee the preparation of reports to custody services clients within the stipulated timelines.
- Ensure appropriate representation and participation of KCB in Client Board Meetings and Annual General Meetings.
- Provide guidance on best practices to the Custody Services Units in the Subsidiaries.
Requirements and Qualifications
- Education: Bachelor's Degree.
- Certifications:
- CISI - completed Level 3
- Trustee Development Program of Kenya (TDPK)
- Experience Requirements (Minimum 5 years in each of the following):
- Banking Operations & Banking Operating Systems
- Capital & Money Markets instruments and transactions
- Managing teams
- Knowledge of the Custody environment
- Relationship Management
