Graduate Take-off Program - Customer Success Intern
Nairobi
Posted 24 April, 2026
Deadline 08 May, 2026
Customer ServiceInternshipEntry-level(0-1 yr)
Job Description
InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The program will run for 40 hours per week during the course of the year and will be fully remote. At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent.
Key Responsibilities
Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
Meet Customer Success KPIs including response time, average handling time, and Customer Satisfaction (CSAT) on all queries.
Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team.
Learn continuously about tech and platform updates.
Work with team members to test and improve performance using the platform.
Become a subject matter expert (SME) on the InEvent product.
Requirements
Speak fluent English to communicate in writing and voice with customers around the world.
Are within the ages of 18 - 25.
Have an undergraduate degree (BA/BSc/HND) or will be graduating soon.
Can multitask and balance working for 40 hours per week without interruptions.
Are resilient with a positive can-do attitude.
Understand the need to #keeplearning.
Own a personal computer and a stable internet connection.
Ideal Profile
Fluency in other languages is a plus.
Previous experience with Customer Success or similar is beneficial.
Experience in a SaaS or tech company.
Outstanding communication skills and empathy.
Flexibility and adaptability to service multicultural customers.
Resilience to learn continuously in a startup environment.
Benefits
Paid program experience.
10 days allocated Paid Time Off (PTO).
Birthday gifts.
Happy hour celebrations.
Team challenges and prizes.
Growth of professional network.
How to Apply
Interested and qualified candidates should submit their application through the InEvent application portal provided in the application section below.
How to Apply
Interested and qualified candidates should apply online via the InEvent application portal on Trakstar: Apply Here or directly through ineventapp.hire.trakstar.com. Ensure you possess the required personal computer and stable internet connection before applying.
