This role within the Central Services Unit is responsible for providing essential support as the primary point of contact for clients and visitors, ensuring a professional, welcoming, and efficient front office experience.
Key Roles and Responsibilities
Reception
- Attend to all clients and visitors at the reception area, ensuring a professional and welcoming environment.
- Answer, screen, and forward incoming phone calls, taking detailed messages when necessary.
- Maintain accurate records of all incoming and outgoing mail and correspondence.
- Manage and update the meeting room calendar, ensuring efficient scheduling and availability.
- Maintain a clean and organized reception area, meeting rooms, and boardrooms, ensuring they are always clean, organized, and presentable.
- Coordinate refreshments for internal meetings and client visits, ensuring readiness based on the next day’s meeting schedule.
- Handle sensitive and confidential information with discretion and professionalism.
- Support administrative functions such as filing, invoice processing, and office supply management.
- Generate and issue Wi-Fi credentials for clients and ensure seamless guest network connectivity.
- Collaborate with Facilities, IT, and other departments to ensure an organized, efficient, and functional front office environment.
Office Support
- Support other team members when called upon.
- Collaborate with business units to provide required support.
- Assist with internal office events.
- Perform any other duties as may be assigned.
Academic/Professional Qualifications and Experience
- Diploma in management/secretarial course/business administration.
- A University degree in a relevant field will be an added advantage.
- Must have a minimum of 3 years of working experience.
- Experience in an accounting/law firm, and/or corporation, will be an added advantage.
- Proficient in Microsoft Office applications including Word, Excel, and Access.
- Experience performing internet research.
