Front Office Agent - Cysuites Apartment Hotel

Responsibilities

• Welcoming Guest, registering the guest, Check in process orienting the guest through the apartment and Check out process.
• Organizing airport pick up and drop off services, showing the guest around the property, Carrying luggage to and from the room.
• Answering incoming calls, Directing calls to guest room, to suppliers and other departments through switchboard, Guest wake up call services, receiving and giving messages to guest, departments or individual.
• Counter checking guest accounts, confirming room status, running night audit, preparing reports and sending to respective department/Parties.
• Respond to guest reviews where needed. Receive guest feedback, attend to guest complains and ensure guest satisfactions are met and exceeded.
• Computes all guest billings, accurately post charges to guest rooms and house accounts.
• Handling pool and gym clients.
• Assists in pre-registration and blocking of rooms for reservations.
• Use proper mail, package, and message handling procedures and record.
• Communicate services and amenities of the hotel to guests.
• Any other duty that maybe assigned from time to time.

Requirements & Qualifications

• Education: Diploma/Certificate in Front Office or any other related course from a reputable institution.
• Experience: A minimum of 1+ proven experience as a front desk agent in a 3-star to 5-star hospitality establishment.
• Skills & Attributes:
  • Personable when dealing with guests.
  • Professional phone demeanor.
  • Excellent customer service skills.
  • Must be flexible to cover all shifts (both day and night shifts).
  • Strong attention to detail with high levels of integrity.
  • Ability to multitask.
  • Familiarity with eZee PMS software is preferred but not a must.