MOGO Finance offers top-notch, long-term Car financing in Nairobi and Mombasa to prospective customers, covering up to 80% of any car's value. With MOGO’s efficient services, customers can drive their dream car in a very short period of time at a convenient interest rate. The company has more than 6 years’ experience providing financing services and is currently hiring a Fleet Quality Assurance professional to monitor, evaluate, and improve the quality of fleet operations.
Key Responsibilities
Quality Monitoring & Evaluation
- Conduct regular audits on fleet agents’ activities, including repossession, vehicle tracking, handovers, and client engagements.
- Review and verify the accuracy of data entries, reports, and documentation submitted by fleet agents.
- Ensure all processes comply with internal Standard Operating Procedures (SOPs), company policies, and compliance requirements.
- Identify errors, gaps, or non-compliance and provide corrective action plans.
Performance & Process Improvement
- Analyze trends and patterns in agent performance to identify areas for improvement.
- Recommend process changes or training needs to improve operational efficiency and service quality.
- Collaborate with operations and training teams to standardize best practices across branches.
Reporting & Feedback
- Prepare and submit periodic Quality Assurance (QA) reports highlighting findings, risks, and action points.
- Provide timely feedback to Fleet Supervisors and Managers on audit outcomes.
- Track resolution of identified issues and verify that corrective measures are implemented.
Qualifications and Requirements
What you will need:
- A Diploma or Degree in Business Administration, or a related field.
- Relevant Call center experience (an added advantage).
- Strong desire to learn along with professional drive.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Excellent listening skills.
- Excellent computer skills.
- Excellent negotiation skills.
- Ability to adapt quickly and work independently.
- Fluency in English and Swahili.
- Confidence.
- Experience in Events planning is highly desired.
