ERP Support Analyst

The ERP Support Analyst role at Equity Bank Kenya is crucial for managing and maintaining the bank's Enterprise Resource Planning (ERP) system and its related interfaces. The incumbent reports to the Manager, Applications, and is responsible for the planning, directing, coordinating, and execution of primary, secondary, and tertiary activities within the ERP ecosystem.

Job Purpose

Reporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP) and systems/interfaces within the ERP-ecosystem; and the planning, directing, coordinating and execution of the primary, secondary and tertiary activities emanating thereof: Application support, user support, service management, data management and processing, systems analysis and design initiatives, systems project management and implementation, systems backup and recovery.

Key Responsibilities:

• Formulate and or execute ERP business and user requirements, projects and project plans, requests for proposals, system analysis and design scoping.
• In liaison with the IT Service Delivery Department, facilitate or provide users with technical support for the ERP system.
• Liaise with the business teams (Finance, HR and Procurement) in the review, re-engineering and or implementation of ERP Operational procedures, processes, templates, and Forms.
• Working with relevant business teams - Responsible for ERP Data Management: Data Entry, Validation (maker/check controls), Updates, Collation, Distribution, Reporting.
• Develop, implement, and maintain a catalogue of ERP Reports at all levels (Executive, Line Management and Employee) that support decision making.
• In liaison with the IT Database and Infrastructure Departments, ensure that ERP backups, system software and hardware updates are done, system recovery protocols are tested in line with the Bank IT Policy.

Minimum Position Requirements

Academic & Professional

• Bachelor’s degree in computer science, IT or any other IT related degree (Required).
• IT Certification (ORACLE DBA, SQL) (Required).
• ITIL, Project Management (PMP, Prince2) (Added advantage).

Experience

• Total Minimum No of Years’ Experience Required: 3 Years.
• System Analysis and management: 3 Years.
• Customer Management: 3 Years.
• Business Processes: 3 Years.
• SQL/PLSQL knowledge: 3 Years.
• Project Management: 1 year.