Entry-Level / Graduate Engineers

Key Responsibilities

• Network Performance Monitoring: Monitor telecom network performance across Core, Transmission, Radio, and IP segments.
• Fault Management: Perform first-level fault monitoring, analysis, and escalation. Respond to network alarms and service outages within defined SLAs.
• Reporting: Update incident tickets and prepare daily network performance reports.
• Maintenance Support: Support preventive and corrective maintenance activities.
• Technical Support: Provide first-line technical support for enterprise and consumer telecom services, including troubleshooting connectivity, voice, data, and service quality issues.
• Cross-Team Collaboration: Liaise with the Network Operations Centre, Field Operations, and Planning teams for issues resolution.
• Record Keeping: Maintain accurate records on faults and customer communication.
• Service Assurance: Support service assurance and customer experience initiatives.
• Network Planning: Assist in radio, transmission, or core network planning activities; support capacity planning, network optimization, and rollout projects.
• Documentation: Assist with site planning, documentation, and network inventory updates.

Requirements

• Bachelor’s degree in Telecommunications Engineering, Electrical & Electronic Engineering, Computer Engineering, or IT.
• Fresh graduates or candidates with up to 1 year of experience.
• CCNA/CCNP qualifications are an added advantage.
• Basic understanding of telecom networks (LTE, 5G, IP/MPLS, Fibre).
• Familiarity with network monitoring tools or ticketing systems is an added advantage.
• Strong analytical and problem-solving skills.
• Willingness to learn and work in a 24/7 operational environment.
• Good communication skills and ability to work in teams.
• Basic computer skills (MS Office, reporting tools).

How to Apply

Interested and qualified candidates should apply online via the Jamii Telecommunications career portal at careers.jtl.co.ke.