Jamii Telecommunications Limited (JTL) is seeking passionate and driven telecom engineering graduates to join our Technology Team. This opportunity is ideal for recent graduates or interns looking to gain hands-on experience in a live telecommunications environment. The successful candidates will be involved in network monitoring, fault management, and supporting service assurance initiatives.
Key Responsibilities
Network Performance Monitoring: Monitor telecom network performance across Core, Transmission, Radio, and IP segments.
Fault Management: Perform first-level fault monitoring, analysis, and escalation. Respond to network alarms and service outages within defined SLAs.
Reporting: Update incident tickets and prepare daily network performance reports.
Maintenance Support: Support preventive and corrective maintenance activities.
Technical Support: Provide first-line technical support for enterprise and consumer telecom services, including troubleshooting connectivity, voice, data, and service quality issues.
Cross-Team Collaboration: Liaise with the Network Operations Centre, Field Operations, and Planning teams for issues resolution.
Record Keeping: Maintain accurate records on faults and customer communication.
Service Assurance: Support service assurance and customer experience initiatives.
Network Planning: Assist in radio, transmission, or core network planning activities; support capacity planning, network optimization, and rollout projects.
Documentation: Assist with site planning, documentation, and network inventory updates.
Requirements
Bachelor’s degree in Telecommunications Engineering, Electrical & Electronic Engineering, Computer Engineering, or IT.
Fresh graduates or candidates with up to 1 year of experience.
CCNA/CCNP qualifications are an added advantage.
Basic understanding of telecom networks (LTE, 5G, IP/MPLS, Fibre).
Familiarity with network monitoring tools or ticketing systems is an added advantage.
Strong analytical and problem-solving skills.
Willingness to learn and work in a 24/7 operational environment.
Good communication skills and ability to work in teams.
Interested and qualified candidates should apply online via the Jamii Telecommunications career portal at careers.jtl.co.ke.
How to Apply
Interested and qualified candidates should apply online through the official careers page by visiting Jamii Telecommunications careers or directly at careers.jtl.co.ke. The application deadline is February 28, 2026.