Community Services and DevelopmentContractorJunior-level(1-2 yrs)
Job Description
Role Overview
The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the country to do regular in-person checkups with actors. This is a 4-month maternity cover position based in Vihiga.
Responsibilities
Actor Support: Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team.
Compliance & Branding: Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
Coordination: Coordinating activities with other field teams to ensure work runs smoothly and effectively.
Fraud Mitigation: Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This involves flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
Expansion: Mapping and setting up new Tiko ecosystems and finding and contracting all new actors.
Requirements
Mandatory Location: You are currently based in Vihiga, Kenya.
Availability: You are immediately available.
Education: A degree or relevant working experience in a similar field.
Specialized Experience: Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
General Experience: 2-3 years of working experience in a similar area.
Technical Skills: Salesforce experience is a plus. You are tech-savvy and proficient in mobile, messaging, and applications.
Soft Skills: You are approachable, work well in a team, and have a problem-solving mindset with the ability to innovate.
Compensation & Benefits
Salary: Gross salary range per month is Ksh205,157 - Ksh256,446 (determined based on experience).
Allowances: Benefits and allowances tailored to your location.
Flexibility: Flexible work arrangements, including remote or hybrid options.
Development: A personal development budget of €500 per year.
Leave: Unlimited holiday days (to be coordinated with your team).
Culture: A trust-based environment without micromanagement.
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