Frank Management Consult Ltd is an international management consulting agency dedicated to raising the performance, driving the strategies, and enhancing the productivity of major companies.
The role of the Dispatch Supervisor involves planning, organizing, and overseeing all daily dispatch activities to guarantee on-time deliveries, particularly within the sensitive FMCG cold chain products sector. The Supervisor is responsible for managing the dispatch team, optimizing fleet efficiency, maintaining accurate documentation, and ensuring full compliance with transport laws and company policies.
Key Responsibilities
- Plan, organize, and oversee daily dispatch activities to guarantee on-time deliveries.
- Supervise drivers and loading staff to ensure high delivery accuracy and smooth operations.
- Track fleet usage, fuel efficiency, and vehicle maintenance requirements.
- Work closely with warehouse and sales teams to confirm order accuracy before dispatch.
- Review all dispatch documentation—including delivery notes, invoices, and route schedules—for completeness and correctness.
- Ensure all dispatch activities align with company policies, transport laws, and customer expectations.
- Maintain precise dispatch records and prepare daily or weekly reports on deliveries, fleet condition, and performance indicators.
- Assist with internal audits and implement corrective actions to address dispatch-related issues.
- Monitor the movement of goods and reconcile any returned items or discrepancies.
- Lead, guide, and motivate the dispatch team to meet daily delivery goals.
- Hold routine briefings and ensure all team members follow safety standards and compliance guidelines.
- Provide coaching and training to improve team performance and discipline.
Minimum Requirements
- Degree/Diploma in Logistics, Supply Chain Management, or a related field.
- 4+ years’ experience in dispatch or logistics operations, specifically within the FMCG cold chain products sector.
- Strong knowledge of fleet management, route planning, and warehouse coordination.
- Proficiency in Microsoft Office Suite.
- Experience using SAP or relevant warehouse management systems (WMS).
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