GiveDirectly is the first - and largest - nonprofit that lets donors like you send money directly to the world’s poorest. We believe people living in poverty deserve the dignity to choose for themselves how best to improve their lives - cash enables that choice.
What you’ll do: Responsibilities
Lead Global Emergency Response Delivery
- Oversee implementation of Emergency Response programs from activation, program design, cash delivery, follow-up, and closure.
- Collaborate with the rest of the Emergency Response product function to establish and continuously improve operational standards for field execution (e.g., targeting, verification, payments, M&E, etc).
- Manage multiple simultaneous deployments, ensuring delivery speed and recipient experience meet our program standards.
- Serve as the directly responsible individual (DRI) for cash delivery during active responses, coordinating across functions to unblock issues in real time.
- Ensure alignment with GD’s standards, including protection, data security, financial procedures, and safeguarding.
Build and Manage the Emergency Response Delivery Team
- Recruit, train, and coach a high-performing team capable of repeatedly deploying on short notice.
- Develop clear career pathways, performance goals, and preparedness benchmarks.
- Create and maintain deployment rosters, surge pools, role profiles, and equipment standards.
Drive Organizational Preparedness
- Lead the development and continuous improvement of delivery operational playbooks, SOPs, and readiness tools.
- Partner with Product, Tech, and Global Support Services teams to ensure systems readiness and improvement by contributing to the prioritization of investments and solutions.
- Track and report on readiness metrics.
- Ensure a culture of learning and continuous improvement by leading regular lessons learned processes and supporting a prioritization of people, process, and technology investments to improve Emergency Response speed and quality.
Ensure Safety and Risk Management
- Act as the global safety focal point for Emergency Response delivery operations.
- Oversee staff security and duty of care during deployments, in partnership with GD’s Safety & Security and People teams.
- Oversee risk assessments before and during field activations.
- Support after-action reviews and continuous improvement of safety protocols.
Represent GiveDirectly and Strengthen Partnerships
- Engage with external humanitarian partners, donors, and coordination clusters as a representative of GD’s operational delivery capabilities.
- Collaborate with internal stakeholders (Product, Legal, Finance, Partnerships) to ensure operational feasibility and compliance.
- Contribute to donor reporting, proposals, and communications by sharing operational insights and field impact stories.
What you’ll bring: Qualifications and Experience
- Deep commitment to GiveDirectly’s values and belief in the dignity and autonomy of people living in poverty.
- 10+ years of experience in humanitarian programming, with significant time spent in field-based roles managing multi-country or large-scale operations.
- Significant experience working in challenging humanitarian contexts and overseeing security and risk management frameworks.
- Excellent judgement in fast-paced crisis settings.
- Strong understanding of humanitarian systems, including coordination mechanisms (UN clusters, INGO networks), donor engagement, and response frameworks.
- Proven experience designing and managing cash and voucher assistance (CVA) or similar direct aid programs.
- Demonstrated leadership, problem solving, and critical thinking in high-pressure, uncertain environments.
- A willingness to reimagine humanitarian and emergency response assistance approaches and technologies.
- Excellent cross-cultural communication and ability to lead diverse, distributed teams.
- Commitment to fostering inclusivity and equity, both internally and externally.
- Fluency in English (required), additional languages such as French preferred.
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