Deputy Director, Information and Communication Technology

Role Overview

The Deputy Director, Information and Communication Technology reports to the Director, Corporate Services. The successful candidate will ensure the Authority adopts and implements effective strategies for the deployment of ICT infrastructure, Service delivery, Business Processes continuity, disaster recovery, and information security.

Key Responsibilities

• Initiate the development and implementation of the Authority’s ICT Strategy and related policies and procedures.
• Oversee the design, implementation, and maintenance of adequate ICT Infrastructure.
• Formulate and develop the Authority’s information infrastructure.
• Plan, monitor, and evaluate information communication technology programmes and activities.
• Oversee the implementation of the Authority’s management information systems, Enterprise Resource Planner (ERP), Document Management System (DMS), and Customer Management System (CMS).
• Spearhead the design, development, and maintenance of telephony, Corporate-wide messaging systems, and the Intranet site for the Authority.
• Spearhead the deployment of appropriate Infrastructure to support Business Continuity and Disaster Recovery of critical processes within the Authority.
• Oversee security of the Authority’s information assets by preserving Integrity, Confidentiality, and Availability.
• Lead in the implementation of secure portals to facilitate stakeholder interaction with the Authority.
• Lead in the Authority’s website maintenance.
• Oversee outsourced ICT service providers and monitor security systems in the Authority including Firewall, Antivirus, CCTV, and Uninterruptible Power Systems (UPS).
• Oversee repair of Information Communication Technology equipment and associated peripherals.
• Oversee the configuration and testing of computer hardware, networking software, and operating system software.
• Guide the creation of a functional ICT Helpdesk system to track user requests.
• Oversee creation of users in the Active Directory following laid-out policies.

Terms of Service and Remuneration

• Officers in Job Grade PA3 and below shall be appointed on permanent and pensionable terms of employment.
• An attractive remunerative package, commensurate to qualifications, experience and responsibilities and in line with government guidelines will be offered to the successful applicant.