Role Overview
The Department Collections and Recovery Manager reports to the Group Head of Finance and Operations and the Managing Director within the Finance and Credit Control Department. The primary purpose of this role is to oversee, coordinate, and drive all collection and recovery activities across Homes Universal subsidiaries—including Villa Care Ltd, Homefix Ltd, Security 24, Homes Kenya Ltd, Sigimo Enterprises, and related entities—ensuring optimal cash inflow, minimal bad debts, timely client follow-up, and compliance with company credit policies.
Key Duties and Responsibilities
Collections Oversight
- Supervise and coordinate daily, weekly, and monthly debt collection efforts across all subsidiaries.
- Monitor receivables aging reports and ensure overdue accounts are followed up promptly.
- Maintain updated records of all collections and pending payments.
- Reconcile client accounts and ensure accurate posting of receipts and credit notes.
Debt Recovery Management
- Initiate and manage recovery processes for delinquent accounts through negotiations, legal channels, or restructuring.
- Liaise with the legal department and external advocates to follow up on litigation and arbitration cases related to unpaid debts.
- Maintain a database of clients under recovery and track progress of each case.
Subsidiary Coordination
- Work closely with accountants and finance officers from all subsidiaries to align debt management strategies.
- Develop subsidiary-specific collection targets and performance benchmarks.
- Ensure uniform credit control standards are applied across the group.
Client Engagement
- Communicate professionally with clients to resolve payment issues.
- Provide account statements and ensure transparency in all financial dealings.
- Build strong relationships to improve payment turnaround time.
Reporting and Analytics
- Generate weekly and monthly reports on collections, aging analysis, pending recoveries, and legal cases.
- Prepare comparative performance analytics per subsidiary and recommend corrective measures.
- Present recovery performance reports to management with projections and recommendations.
Policy and Process Improvement
- Develop and continuously improve the credit and collection policy.
- Train subsidiary accountants and marketing teams on collection best practices.
- Recommend automation of collection tracking and digital payment systems.
Supervision and Leadership
- Lead a team of collection officers and ensure task delegation, motivation, and performance appraisal.
- Mentor and train staff on negotiation skills, debt handling ethics, and communication etiquette.
Qualifications and Experience
Education Qualifications:
- Bachelor’s degree in Finance, Accounting, Business Administration, or Economics.
- CPA (K) or ACCA qualification is highly preferred.
- A Master’s degree in Finance, Business, or Management is an added advantage.
Professional Experience:
- Minimum seven years of progressive experience in credit control, debt recovery, or collections management, with at least three years in a supervisory or managerial role.
- Prior experience in real estate, construction, security services, or exhibitions industries is an added advantage.
- Proven record of successfully managing large client portfolios and reducing delinquency rates.
Key Skills and Competencies
- Strong leadership, communication, and interpersonal skills.
- Excellent negotiation and conflict resolution ability.
- High numerical and analytical skills with attention to detail.
- Knowledge of accounting systems such as QuickBooks, Odoo, or Sage.
- Proficiency in Excel for analytical reporting and dashboards.
- Ability to handle confidential information and work under pressure.
- Understanding of credit laws, legal recovery processes, and financial documentation.
Training and Certifications (Preferred)
- Training in Debt Collection and Credit Risk Management.
- Customer Relationship Management (CRM) training.
- Negotiation and dispute resolution workshops.
- Legal compliance and data protection awareness training.
Expected Outputs and Deliverables
- Monthly collection and recovery performance reports per subsidiary.
- Consolidated aging analysis and debtor trend analytics.
- Reduction in outstanding debts and improved recovery turnaround time.
- Regular staff training sessions on debt follow-up etiquette.
- Monthly reconciliation summaries and management recommendations.
- Clear documentation of all client communication and agreements.
