The role of the Debtor's Officer involves assisting the Debtors’ Manager in comprehensive debt collection efforts, managing routine correspondence, processing financial adjustments (refunds, write-offs), liaising with external collection agencies, and ensuring quality and customer service excellence within the institutional framework.
Key Responsibilities
- To provide advice and assistance to the debtors’ manager in debt collection, by mail, telephone or in person.
- Deal with routine correspondence with regard to any collection or recovery issue.
- Prepare refunds and write-offs including journals and credit notes and pass these to the appropriate Senior Officer for authorization.
- Liaise with outside Debt Collection Agencies.
- Downloading and reconciliation of accounts and sending them to clients.
- Identify and notify clients of due accounts by mail, telephone, or personal visits in order to solicit payment.
- Identify and monitor overdue accounts (accounts with 90 days and over) giving them priority and more attention.
- Record information about financial status of customers and status of collection efforts and perform various administrative functions for assigned accounts, such as recording address changes and key contact persons.
- Review of reconciliations and accounts rejects status.
- Department cost consciousness.
- Participate in Department’s Inventory control and Counts exercises.
- Actively participate in the hospital’s quality and customer care initiatives as per institutional policy and framework and as may be called upon.
- To ensure delivery of cost-effective services.
- To deliver quality services in the operations.
- To deliver customer service excellence.
Requirements
The successful candidate must meet the following requirements:
- Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent.
- Certificate in Debt/Credit Management (an added advantage).
- Proficiency in Ms Excel.
- High negotiation and debt collection skills.
- Good customer service skills.
- A minimum of 2 years’ experience in Debt management.
