Role Overview
Working closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio of the written off book within all business segments of the Bank to achieve communicated targets through daily customer engagements.
Key Measurable Goals
- Ensure the recoveries against write-offs target is achieved.
Key Responsibilities
- Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
- Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
- Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written off book as per communicated targets.
- Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
- Daily telephone calls and client visits (on a need basis) to follow up on payments.
- Demand and enforce repayment of the assigned portfolio and achieve set targets.
- Negotiating with clients and coming up with suitable exit strategies of the allocated book.
- Effective use of allocated resources to minimize costs.
- Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
- Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank.
- Report and monitor all risks associated with debt recovery.
- Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery.
- Do any other duties that may be assigned by the Management.
Qualifications & Experience
- Business Degree/ Diploma.
- Proficiency in computer applications, Credit & Risk Management course. (Desirable)
- 2 years’ experience in credit and debt recovery.
- Practical experience in Lending and recovery (Desirable).
- Speed and accuracy.
Skills, Knowledge & Competencies
- Knowledge in credit management and banking is an obvious advantage.
- Knowledge on Law relating to banking.
- Capacity and willingness to work for long hours and within strict deadlines.
- Excellent interpersonal skills.
- High degree of confidentiality.
- Analytical mind.
- Knowledgeable on the Financial services sector.
- Assertive.
- Honest.
- Highly organized.
- Creative and Innovative.
- Proactive and fast decision maker.
- Physically fit and versatile and able to work on a computer for long hours.
Anti-Money Laundering (AML) Expectation
The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
