This is a proactive, professional, and results-driven Debt Collector role within the Collections Department. The successful candidate will be responsible for contacting clients with outstanding balances, negotiating payment arrangements, and ensuring the timely recovery of overdue accounts. This position demands excellent communication skills, strong negotiation abilities, and a high level of professionalism when handling sensitive customer interactions.
Key Responsibilities
- Debt Collection: Reach out to debtors through calls, emails, and written communication to request repayment in a courteous and empathetic manner.
- Account Management: Maintain accurate and updated records of all collection interactions, payments, commitments, and disputes.
- Negotiation & Payment Plans: Negotiate repayment terms and develop flexible, manageable payment plans that align with company policies.
- Dispute Resolution: Investigate and resolve discrepancies or disputes related to outstanding balances.
- Compliance: Ensure all collection activities adhere to Kenyan laws and regulations, including fair debt collection practices.
- Monitoring & Reporting: Track collection progress, prepare regular reports, and work with the Collections Manager to meet set targets.
- Customer Service: Provide exceptional service, maintaining professionalism even when handling challenging situations.
- Collaboration: Work with Finance and Legal teams when dealing with complex accounts or cases that require legal action.
Qualifications & Skills
- Diploma or Degree in Business, Finance, Accounting, or related field (preferred).
- Proven experience in debt collection or credit control (2-3 years).
- Strong negotiation and conflict resolution skills.
- Excellent communication and interpersonal abilities.
- High level of integrity and professionalism.
- Ability to work under pressure and meet strict deadlines.
- Proficiency in MS Office and collections software.
