Debt Collector (5 Posts)

Key Responsibilities

• Debt Collection: Reach out to debtors through calls, emails, and written communication to request repayment in a courteous and empathetic manner.
• Account Management: Maintain accurate and updated records of all collection interactions, payments, commitments, and disputes.
• Negotiation & Payment Plans: Negotiate repayment terms and develop flexible, manageable payment plans that align with company policies.
• Dispute Resolution: Investigate and resolve discrepancies or disputes related to outstanding balances.
• Compliance: Ensure all collection activities adhere to Kenyan laws and regulations, including fair debt collection practices.
• Monitoring & Reporting: Track collection progress, prepare regular reports, and work with the Collections Manager to meet set targets.
• Customer Service: Provide exceptional service, maintaining professionalism even when handling challenging situations.
• Collaboration: Work with Finance and Legal teams when dealing with complex accounts or cases that require legal action.

Qualifications & Skills

Qualifications:

• Diploma or Degree in Business, Finance, Accounting, or a related field (preferred).
• Proven experience of 2-3 years in debt collection or credit control.

Required Skills:

• Strong negotiation and conflict resolution skills.
• Excellent communication and interpersonal abilities.
• High level of integrity and professionalism.
• Ability to work under pressure and meet strict deadlines.
• Proficiency in MS Office and collections software.