Talent Grid Africa is a regional consulting firm that partners with leaders in business to handle the complexities of hiring the right talent, engaging them in the right way, improving performance, and retaining top talent. We are seeking professional Customer Service Representatives to join our team in Westlands, Nairobi. This role is ideal for individuals who understand service standards, performance targets, and the discipline required in fast-paced operations.
Responsibilities and Duties
Handle inbound and outbound calls with confidence.
Manage customer accounts accurately.
Follow up on outstanding accounts professionally.
Maintain detailed interaction records.
Resolve complaints effectively.
Build strong relationships with high-end international clients.
Meet individual and team Key Performance Indicators (KPIs) consistently.
Candidate Profile
We are looking for professionals who have experience in call center environments or similar high-pressure roles. Specifically, background in the following industries is highly valued:
Banking
Telecommunications
Debt collection
Call center operations
Requirements
Qualification: Degree or Higher National Diploma (BA/BSc/HND).
Understanding of service standards and performance targets.
Discipline required in fast-paced operations.
Ability to professionally engage high-end international clients.
Compensation
Salary: Ksh. 35,000
How to Apply
Send your updated CV to jobs@talentgridafrica.com.
How to Apply
To apply for this position, please send your updated CV to the following email address: jobs@talentgridafrica.com
