Customer Service Representative

At UR HOME, we pride ourselves on committing to ensure the product offered meets the highest standards of quality and reliability.

The Customer Service Representative will be responsible for maintaining a professional, positive manner when interacting with customers in-person, over the phone, or by email. This role also involves handling customer complaints and potentially providing discounts, free products, or additional services to preserve customer loyalty.

Duties & Responsibilities

• Process customer's invoices, delivery notes, and other related documentation, paying attention to detail.
• Answer incoming phone calls and assist customers with their inquiries or concerns.
• Resolve customer complaints or issues in a timely and efficient manner.
• Meet or exceed performance goals, such as call handling time or customer satisfaction.
• Keep current with company and industry-related information to ensure accurate information is provided to customers.
• Identify and escalate complex customer issues to a supervisor or manager as needed.
• Follow up with customers to ensure their needs were met.
• Perform any other duties assigned.

Requirements & Qualifications

Successful candidates must meet the following criteria:

• Minimum certificate/diploma/degree in supply chain, logistics, or Business administration or a related field from a reputable institution.
• Proven experience of at least 1 year in a similar role.
• Proficient in using computer applications, including Word and Excel.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Strong attention to detail and accuracy.
• Must be flexible.
• Available immediately.