As a Customer Service Representative at Eat 'N' Go Limited, you are the face of our brands (Domino's Pizza, Cold Stone Creamery, and Pinkberry) and a key driver of the customer experience. This role is responsible for delivering world-class service by creating meaningful connections with customers, ensuring product excellence, and maintaining a clean, safe, and welcoming store environment.
Responsibilities and Duties
Customer Satisfaction: Maintain high levels of customer satisfaction and provide world-class service.
Product Quality: Consistently provide quality beverages and food products for all customers.
Store Operations: Maintain clean store operations and perform cleaning tasks in accordance with duty rosters and standards.
Engagement: Welcome and connect with every customer to discover their needs and appropriately suggest products to meet sales goals.
Demos and Samples: Offer customer demonstrations and product samples to enhance the experience.
Compliance: Follow health, safety, and sanitation guidelines for all products.
Operational Flow: Follow store policies and procedures for operational flow at each station.
Inventory Management: Follow standards for merchandising, stocking, rotating, and storing products.
Professionalism: Present yourself professionally and demonstrate clear communication using brand skills during all interactions.
A Certificate or Diploma in Hospitality or a related field is an added advantage.
Previous experience in customer service or hospitality is preferred but not mandatory.
Excellent communication skills in both English and Kiswahili.
A friendly and customer-focused attitude with a positive mindset.
Ability to thrive in a fast-paced environment.
Honest, reliable, and responsible nature.
High attention to detail.
How to Apply
Interested and qualified candidates should send their applications to hr@Eatngo-kenya.com.
How to Apply
To apply for this position, please send your application via email to hr@Eatngo-kenya.com. Ensure the subject line clearly states the position you are applying for.
.gif){kind=logo}
