Skyward Airlines Limited is seeking customer-focused and service-oriented professionals to join our Ground Operations team as Customer Service Agents - Check-in. The successful candidates will deliver seamless passenger handling services while ensuring compliance with airline, airport, safety, and security standards.
Locations: Migori Station & JKIA Station
Key Responsibilities
Deliver safe, efficient, and customer-focused passenger handling services by managing check-in, boarding, baggage processing, and arrival operations in accordance with Skyward Airlines' operational procedures and aviation regulatory standards.
Minimum Requirements
Diploma or bachelor's degree in aviation management, Travel & Tourism, Business Administration, Customer Service, or a related field.
At least two (2) years' experience in airline passenger handling, airport operations, or a similar customer service role.
Mandatory knowledge and practical experience in Global Distribution Systems (GDS), with Zenith GDS proficiency being highly preferred.
Sound knowledge of airline passenger handling procedures and aviation safety and security standards.
Excellent customer service, communication, and interpersonal skills.
Ability to work effectively in a fast-paced operational environment.
