Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society’s progressive good. The university has adopted several international best practices in its core functions, which has enabled its students and staff to excel.
The Customer Relations Officer will report to the Principal, Open Distance and Electronic Learning (ODEL). The primary purpose of this role is to take ownership and responsibility for all inquiries presented to the ODEL Directorate, ensuring high standards of service delivery and effective communication with students and other stakeholders.
Duties and Responsibilities
Ensuring that all calls to the ODEL Directorate are dealt with promptly, in line with the University’s standards and targets.
Ensuring that all issues and inquiries raised on the ODEL Email are responded to on time.
Liaising with colleagues in other relevant offices to resolve inquiries appropriately.
Tracking action on all issues raised and providing feedback on the same.
Consolidating daily Customer Feedback reports for the attention of the Principal, ODEL.
Having full knowledge and ability to access all services, to help meet the individual needs of our customers.
Ensuring that customers are advised of alternative communication methods.
Taking ownership and responsibility for all inquiries presented to the ODEL Directorate.
Qualifications and Experience
Candidates must meet either of the following criteria:
Option 1:
A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
At least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.
Must be computer literate.
Must be affiliated to a relevant professional body.
Option 2:
A Bachelor’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
At least 5 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.
Must be computer literate.
Must be affiliated to a professional body.
Required Skills
Effective written and verbal communication skills, along with active listening.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities, and manage time effectively.
How to Apply
Interested and qualified candidates should visit the Mount Kenya University recruitment portal at recruitment.mku.ac.ke to submit their application.
How to Apply
Interested and qualified candidates should apply online via the official Mount Kenya University recruitment portal: https://recruitment.mku.ac.ke.
