Our client in the beauty Industry is looking for a Customer Experience Agent who will support customer experience, retention, and sales conversion across key customer touchpoints. The role involves handling outbound follow-ups, customer check-ins, reactivation and replenishment outreach, abandoned cart recovery, and day-to-day customer communication across calls, WhatsApp, and email. The ideal candidate will work closely with the Customer Experience team and cross-functional teams to deliver a smooth customer journey, drive customer satisfaction, and support business growth.
Responsibilities
Customer Follow-Up, Retention, and Support: Managing proactive outreach and post-purchase follow-ups to ensure satisfaction.
Sales Conversion and Customer Engagement: Engaging with customers to drive sales and recover abandoned carts.
Cross-Functional Coordination: Collaborating with internal teams to streamline the customer journey.
Content and Brand Support: Contributing to brand initiatives and communication strategies.
Communication and CRM: Daily management of customer relationships through calls, WhatsApp, and email while maintaining accurate records.
Requirements and Qualifications
1 - 2 years of relevant experience in customer service or sales.
Ability to operate independently without the need for constant direction or follow-up.
Quick learner who applies feedback effectively to improve performance.
High standards of professionalism, empathy, and good judgment even in unstructured environments.
Consistent follow-through on internal communication and processes.
Proficiency in maintaining accurate documentation and clean CRM records.
How to Apply
Interested and qualified candidates should forward their CV to: hr@nani.co.ke using the position title as the subject of the email.
How to Apply
Interested and qualified candidates should forward their CV to: hr@nani.co.ke using the position as the subject of the email. Ensure the email subject is clear.
