This role as a Customer Engagement - Graduate Trainee at Pawa IT Solutions involves supporting the Customer Engagement function in driving the company's cloud solution offerings to businesses and institutions. Pawa IT Solutions focuses on delivering the promise and offerings of Cloud to businesses and institutions, striving to provide customers with the best user and product experience in the cloud, enabling organizations to get the ROI it deserves from this investment right from inception in 2013. Our core Google Cloud Offerings, for which we hold certification and specializations, include G Suite, GCP, and Google for Education.
Key Responsibilities
Lead Generation & Qualification:
- Assist in identifying potential leads through online research, email outreach, social media, and referrals.
- Support preliminary lead qualification under the guidance of the Customer Engagement Specialist.
- Conduct basic research on prospective clients’ business needs, industry trends, and potential challenges.
Sales Process & Client Interaction:
- Assist in outreach efforts, including drafting emails, scheduling follow-ups, and setting meetings.
- Support preparation of sales materials, product demos, and client presentations.
- Engage professionally with clients to address simple inquiries and route complex questions to the appropriate team members.
Product Knowledge & Market Awareness:
- Learn and maintain foundational knowledge of Pawa IT’s cloud solutions portfolio.
- Stay informed about trends in cloud computing, digital transformation, and industry shifts.
- Share insights with the Customer Engagement team on customer needs and market observations.
Collaboration & Reporting:
- Support maintenance of CRM systems by updating lead and pipeline information.
- Collaborate closely with the Customer Engagement Specialist on ongoing projects and client engagements.
- Participate in team meetings, training sessions, and knowledge-building activities to improve skills continuously.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
- Strong interest in cloud technology, digital transformation, and customer engagement.
- Excellent verbal and written communication skills.
- Basic understanding of sales processes or a strong willingness to learn.
- Ability to work collaboratively in a team setting and adapt to a fast-paced environment.
- Familiarity with Google Workspace (Gmail, Docs, Sheets, etc.).
- Exposure to CRM tools (e.g., HubSpot, Salesforce) is an added advantage.
- Interest in Device Management tools (e.g., Kandji) is a plus.
- Fluency in English (written and spoken) is required.
