This role of the Customer Engagement Agent involves driving sales, ensuring account growth, and managing client relations, specifically targeting wholesalers in the furniture sector.
Key Responsibilities
Sales and Account Growth
Develop and maintain relationships with wholesalers targeting furniture shops.
Achieve and exceed sales targets through proactive customer engagement.
Identify and pursue opportunities to grow existing accounts.
Build a pipeline of new clients to ensure consistent growth.
Debt Collection and Account Management
Monitor and follow up on client payments, ensuring timely debt collection.
Review and manage accounts for customers eligible for credit terms.
Address and resolve any account-related issues, ensuring client satisfaction.
Provide detailed reports on account performance and debt collection progress.
Customer Relationship Management
Maintain excellent communication with clients to foster loyalty and trust.
Handle customer inquiries and complaints in a professional and timely manner.
Ensure all client interactions align with company policies and goals.
Administrative and Additional Duties
Maintain accurate records of sales, payments, and account updates.
Provide feedback and suggestions to improve sales and account management processes.
Undertake any other duties as assigned by the supervisor to support business operations.
Qualifications and Skills
This position requires a strong background in sales and customer relations combined with essential business and administrative skills.
Qualifications and Experience:
Diploma or degree in Business, Marketing, or a related field.
Proven experience in sales, customer service, or account management.
Required Skills:
Strong negotiation and communication skills.
Ability to manage multiple accounts effectively.
Proficiency in using CRM software and basic office tools.
Problem-solving and decision-making abilities.
How to Apply
Interested and qualified candidates should apply online. Go to Moko Home + Living's application portal to apply:
