Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers' some of the world's best-known food, beverage and pharma brands with the expertise, insights and know-how they need to deliver products that people enjoy and feel better about consuming.
As a Customer Care Specialist, you will handle customer support, operational processes, export administration, and customer queries, ensuring high levels of customer satisfaction and alignment with Kerry's strategic goals.
Key Responsibilities
Customer Support & Operational Support
Quotes and Pro-forma Invoice requests.
Sales order capturing or conversion.
Changes to orders maintained.
Weekly open order reports.
Providing full and concise feedback pro-actively.
Adhering to SLAs and KPIs per Kerry strategy.
Liaising with sites via cockpits on changes to orders or escalations.
OTIF management.
Build relationships with Key Account managers and sites to create a culture of inclusivity.
Ensure adherence to business terms.
Apply knowledge of Inco-terms to all orders.
Understanding and following the export documentation requirement processes.
Understanding and applying country specific requirements i.e. IDF, LC.
Communication & Soft Skills
Excellent communication and telephone skills; fluency in French is required.
Computer literacy - MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and Salesforce.
Self-motivated and highly goal-orientated.
Attention to detail and strong interpersonal skills.
Ability to deal with conflict situations.
Dynamic team player with the ability to work under pressure and follow through on tasks.
Ability to take ownership and apply knowledge with confidence.
Commitment to company vision, values, core philosophies, and ethics.
Driving positivity and a culture of teamwork.
Problem solving, decision making, analysis, reasoning, influencing, and negotiation.
Qualifications and Skills
BA/BSc/HND degree.
Minimum of 3 years’ experience within an export administration environment.
Working knowledge of SAP Software Applications.
Preferable experience in Salesforce.
Experience in handling customer queries.
Understanding of the order-to-billing process.
Understanding of Incoterms, Letters of Credit, and Import Declaration Forms.
