This remote role involves providing high-quality Support as a Service, offered by Influx (which supplies agents, management, training, QA, data, and insights on demand to brands and tech companies), specifically for a client in the fashion retail sector. The Customer Care Representative will be primarily responsible for handling customer interactions via email, leveraging expertise in fashion trends and e-commerce platforms to resolve queries efficiently.
What We Are Looking For
The ideal candidate will demonstrate proficiency across technical tools and possess strong soft skills essential for exceptional customer service delivery:
- A strong appreciation for, or hands-on experience with, diverse fashion trends.
- Experience working with e-commerce platforms.
- Familiarity with CRM tools such as Gorgias and Gorgias AI, or similar customer support software.
- Experience using Shopify.
- Proven experience providing email-based customer support.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently.
- Ability to work independently as well as collaborate effectively within a team environment.
- Openness to feedback to ensure the delivery of a high-quality customer service experience.
- Confidence in navigating the competitive fashion and e-commerce landscape.
- Passion for staying up to date with fashion trends, fabrics, and production processes.
- Polite, professional demeanor with excellent interpersonal skills.
- Proactive mindset with the ability to think creatively and solve problems quickly.
- Strong time management and organizational skills, with the ability to work independently.
- Capacity to resolve 10–15 customer tickets per hour.
- Proven track record of maintaining a minimum 90% quality score.
Equipment Requirements (Bring Your Own Device - BYOD)
Since this is a remote position, candidates must meet the following technical setup criteria:
- Minimum 50 Mbps internet connection.
- Minimum 8GB RAM - Intel i5 10th gen (or equivalent).
- Quiet working environment.
- Noise-canceling headset.
- Note: Desktops, Chromebook, and LINUX operating systems are not permitted.
