Customer Care Manager

The Customer Care Manager role at Odoo involves strategically managing a large portfolio of mass-market customers for Odoo's integrated business applications. This position requires balancing efficient, automated (low-touch) customer interaction with essential personalized (high-touch) engagement based on specific individual customer needs to ensure customer success and retention.

Responsibilities

• Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs.
• Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo.
• Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects.
• Collaborate with the Sales Team to identify growth opportunities and develop strategies for customer expansion.

Qualifications and Requirements (Must Have)

• Passion for software products.
• Fluent in French and English (both spoken and written).
• Strong business acumen and understanding of customer needs.
• Highly organized, with the ability to work autonomously and manage your time effectively.
• Strong priority management skills, with the ability to thrive under pressure.
• Minimum academic requirement of a Bachelor's degree (BA/BSc/HND).
• Must be based in Nairobi, Kenya or be a member of the East African Community (EAC).

About Odoo

Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members.