Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members.
The Customer Care Manager role is crucial for managing customer relationships, ensuring successful adoption of Odoo products, and driving customer satisfaction and growth across a mass-market portfolio.
Responsibilities
- Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs.
- Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo.
- Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects.
- Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion.
Qualifications and Requirements (Must Have)
To be considered for this position, candidates must meet the following mandatory criteria:
- Education: Minimum academic requirement of a Bachelor's degree (BA/BSc/HND).
- Language: Fluent in French and English, both spoken and written.
- Location: Must be based in Nairobi, Kenya or be a member of the East African Community (EAC).
- Skills:
- Passion for software products.
- Strong business acumen and understanding of customer needs.
- Highly organized, with the ability to work autonomously and manage your time effectively.
- Strong priority management skills, with the ability to thrive under pressure.
