The Customer Care Executive role at Pearl Hospital is essential for ensuring a positive and seamless experience for patients and visitors. Pearl Hospital, located in Nyahururu town, Laikipia County, was established in 2018 as Pearl Imaging and has since expanded its specialized medical services. This role serves as the primary point of contact, managing inquiries, feedback, and coordinating communication between patients and various hospital departments.
Key Responsibilities
- Welcome patients and visitors warmly and assist them with inquiries, directions, and service information.
- Handle patient concerns, complaints, and feedback promptly and professionally.
- Ensure patients understand hospital procedures, services, and waiting time.
- Manage incoming calls, emails, and walk-in inquiries efficiently.
- Collect patient feedback and contribute to service improvement initiatives.
- Act as a liaison between patients and hospital departments to ensure smooth service delivery.
- Comply with hospital policies, customer care protocols, and safety standards.
Qualifications and Experience
Candidates must meet the following minimum qualifications:
- Education: Diploma or Bachelor's degree (BA/BSc/HND) in Customer Service Communication, Public Relations, or equivalent related studies.
- Experience: Minimum of 1 year of experience is required. Previous experience in customer care or front office services in a hospital or a healthcare setting is an added advantage.
- Technical Skills: Computer Literate, including proficiency in MS Office and hospital information systems.
- Attributes: Must possess a professional appearance and a positive attitude.
Key Competencies
Successful candidates will demonstrate the following core skills:
- Compassion and Empathy
- Strong communication skills
- Attention to detail
- Teamwork and Professionalism
- Time management and multitasking
