Customer Care Executive

The Customer Care Executive role at Machakos Imaging Centre is vital for ensuring professional patient management and administrative efficiency. Machakos Imaging Centre is dedicated to providing accurate and timely radiological diagnosis to local communities.

Key Duties & Responsibilities

• Receive and assist patients professionally.
• Register patients and manage imaging appointments.
• Explain procedures, preparation, and report timelines to patients.
• Handle inquiries, billing, payments, and SHA/insurance processes.
• Coordinate effectively with imaging staff and doctors.
• Maintain accurate records and ensure strict patient confidentiality.

Required Skills & Qualifications

This position requires a strong blend of administrative proficiency and healthcare knowledge.

Education and Experience

• Diploma in a business related course.
• A minimum of two years of working experience in a similar role, preferably within a busy hospital or healthcare front office/reception.

Technical Skills

• Medical Terminology: Familiarity with Medical terminology; knowledge of basic medical terms and procedures is often preferred.
• Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (e.g., HMIS, Medisoft, or Health Information Systems).