The Collection Officer based in Waiyaki Way plays a crucial role in managing the recovery of outstanding debts for Tenakata, a Digital Credit Provider licensed by the Central Bank of Kenya. Our platform is designed to empower small businesses in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. This role focuses on minimizing credit losses and maximizing recoveries while maintaining procedural compliance and customer respect.
Responsibilities
- Ensure targets are met in minimizing credit losses and maximizing recoveries.
- Provide timely feedback concerning customers' payments behavior to management and the business strategies team.
- Contact defaulting customers either by calling or visiting them with a view of negotiating a settlement.
- Work closely with Business Development Officers (BDOs) on their bad debts portfolios.
- Preparing, analyzing, and submitting regular reports in relation to overdue accounts, recovery plans, and risk exposures.
- Identifying, assessing, and evaluating risk areas in recovery and making appropriate recommendations.
- Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up-to-date credit data of the MSME.
- Ensure the recovery of the outstanding loan amount and that the process of realization of securities is handled procedurally to avoid delay through intermittent litigation, while also ensuring that the defaulting client’s rights are respected to avoid potential risk exposure to the company through litigation or adverse publicity.
- Approve loans within the limit and facilitate further approval by the Branch Manager for loans above the limit.
- Reviewing capacity needs, supervising, and initiating training needs for the personnel in the credit department.
- Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employee's job description.
Qualifications and Experience
- A good level of general education—Diploma or degree.
- Computer literacy.
- Education background in sales/Marketing is preferred.
- Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage.
- Minimum of 1 year relevant experience in debt recoveries.
