Tenakata is licensed by the Central Bank of Kenya as a Digital Credit Provider. Our platform is designed to empower small businesses in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. We ensure the secure sharing of reliable financial information with financial institutions.
This role as a Collection Officer based in Mbale involves managing the debt recovery process to minimize credit losses and maximize recoveries for the company.
Key Responsibilities (What You Will Do)
- Ensure targets are met in minimizing credit losses and maximizing recoveries.
- Provide timely feedback concerning customers' payment behavior to management and the business strategies.
- Contact defaulting customers, either calling or visiting them, with a view of negotiating a settlement.
- Work closely with Business Development Officers (BDOs) on their bad debts portfolios.
- Preparing, analyzing, and submitting regular reports in relation to overdue accounts, recovery plans, and risk exposures.
- Identifying, assessing, and evaluating risk areas in recovery and making appropriate recommendations.
- Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up-to-date credit data of the MSME.
- Ensure the recovery of the outstanding loan amount and ensure that the process of realization of securities is handled procedurally in order to avoid delay through intermittent litigation while at the same time ensure that the defaulting client’s rights are respected in order to avoid potential risk exposure to society through litigation or adverse publicity.
- Approve loans within the limit and facilitate further approval by the Branch Manager for loans above the limit.
- Reviewing capacity needs, supervising, and initiating training needs for the personnel in the credit department.
- Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employee's job description.
Qualifications
- A good level of general education—Diploma or degree.
- Computer literacy.
- Education background in sales/Marketing.
- Minimum of 1 year relevant experience in debt recoveries.
- Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage.
