Tenakata is licensed by the Central Bank of Kenya as a Digital Credit Provider. Our platform is designed to empower small businesses in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. We ensure the secure sharing of reliable financial information with financial institutions.
The Collection Officer role in Kakamega is crucial for managing the debt recovery process, minimizing credit losses, and maximizing recoveries, particularly concerning the MSME (Micro, Small, and Medium Enterprises) loan portfolio.
Key Responsibilities (What You Will Do)
- Ensure targets are met in minimizing credit losses and maximizing recoveries.
- Provide timely feedback concerning customers' payment behavior to management and contribute to business strategies.
- Contact defaulting customers either by calling or visiting them with a view to negotiating a settlement.
- Work closely with Business Development Officers (BDOs) on their bad debts portfolios.
- Prepare, analyze, and submit regular reports regarding overdue accounts, recovery plans, and risk exposures.
- Identify, assess, and evaluate risk areas in recovery and make appropriate recommendations.
- Implement data clean-up procedures and corresponding changes when necessary and appropriate to ensure correct and up-to-date credit data of the MSME clients.
- Ensure the recovery of outstanding loan amounts and handle the process of realization of securities procedurally to avoid delays through intermittent litigation. Simultaneously, ensure defaulting clients’ rights are respected to avoid potential risk exposure to the company through litigation or adverse publicity.
- Approve loans within the designated limit and facilitate further approval by the Branch Manager for loans exceeding the limit.
- Review capacity needs, supervise, and initiate training needs for the personnel in the credit department.
- Perform such other tasks and duties as the Company may from time to time designate as forming part of the Employee's job description.
Qualifications and Experience
- Education: A good level of general education (Diploma or Degree qualification).
- Experience: Minimum of 1 year relevant experience in debt recoveries.
- Skills: Computer literacy.
- Added Advantage:
- Education background in Sales/Marketing.
- Experience in a financial institution and dealing with customers at the bottom of the pyramid.
