Client Operations Specialist

Key Responsibilities

• Visa Onboarding: Manage the end-to-end visa onboarding process, ensuring all required documentation is collected and client applications are processed within defined timelines.
• Internal Coordination: Coordinate with internal departments to ensure smooth execution of operational tasks and resolution of support tickets.
• Application Monitoring: Monitor application progress and proactively address delays or issues in the onboarding process.
• Escalation Tracking: Track and manage client escalations, ensuring they are resolved professionally and within the defined timelines.
• Workflow Improvement: Document operational processes and identify areas for workflow improvements to enhance efficiency.
• Client Engagement: Identify and engage potential clients through outbound calls, emails, and networking.
• Service Presentation: Present and explain the company’s services to prospective clients and address their queries effectively.
• Inquiry Management: Manage incoming sales and support calls, providing assistance and addressing client inquiries in a timely and professional manner.

Requirements

• Education: BA/BSc/HND degree in a relevant field.
• Experience: 1 - 2 years of proven experience in customer service, operations, or support functions (preferably in a fast-paced environment).
• Analytical Skills: Strong problem-solving and analytical skills.
• Communication: Excellent communication and interpersonal skills.
• Efficiency: Ability to multitask, prioritize, and manage time effectively.
• Technical Proficiency: Proficiency with MS Office, CRM tools, or ticketing systems is an advantage.

How to Apply

Interested and qualified candidates should apply online using the following application link: Apply Now